Janne "Jay" Frösen

janne.frosen@iki.fi    

Qualifications Summary

Experienced professional in IT operations with proven skills in customer support, system administration, project management and software development. During 7 years at VERITAS Software (now Symantec) established excellent working relations with on-call and development engineering groups and partner support organizations as the HP OEM escalation team leader. Excellent written documentation skills; created and edited product and process documentation. Excellent working methods by providing timely deliverables, meeting set goals and providing summary reports. 



Professional Experience

5/1/2000 -  Symantec Corp., Mountain View, California
present     Senior Staff Engineer
            Backline team leader for HP relationship, part of the backline support
            team for OEM partners (Sun,HP,Cisco,Oracle) for VERITAS  products.
            Kernel level debugging of system dumps and primary HP-UX resource in the
            OEM team. Emerging products and VSFN supportability planning member. 
            
7/26/1999 - Xerox Connect Inc., Houston, Texas
4/10/2000   Associate, Computer Engineering
            Continental Airlines SOCC applications, network & hardware support in
            HP-UX environment. UNIX system administrator at Mission Critical
            Xerox Connect Network Management Center, Firewall support.

9/1/1998 -  Helsinki Phone Corporation, Helsinki, Finland
5/31/1999   Sr. Software Development Engineer
            Secure information systems design team leader, delivered HPY Digital
            Signature solution. Member of digital phone new product offerings team,
            digital phone email notification protocol implementation for HPY.


Education

12/9/1998 - University of Industrial Arts, Medialab, Helsinki, Finland
5/31/1999   Minor studies at Medialab, two minors: Software Design and Game Design.

7/21/1988 - Helsinki University of Technology, Espoo, Finland
5/31/1999   Bachelor and Master studies at the Department of Computer Science,
            major in Telecommunications Software and Applications, Computer Networks.


Certifications

            SUN Certified System Administrator II
            SUN Certified Network Administrator
            SUN Competency Program Certification for Enterprise Training
            SUN Competency Program Certification for Workgroup Training



Publications

1996        Cryptographic Algorithms And Their Strength
	    Network Security Seminar publication and presentation.
	    Release: Tik-110.501 Seminar on Network Security


Software Releases

1994        Arashi co-writer and program manager
	    Macintosh Shareware game, team of 5 engineers.
	    Release: MacShare archive

1993        Virtual Learning Center HUTVLC project leader
	    Supervising and administering the project, 4 members.
	    Release: WWW pages at www.niksula.cs.hut.fi/projects/hutvlc

1990        Multiuser Dimension BATMUD founder and designer
	    Content and basic network and functionality programming
	    Release: Batmud WWW homepage at http://www.bat.org


Languages

            English	   fluent
            Finnish        fluent
            French	   fluent
            Swedish	   good
            German         passable


Extracurricular activities

            Workout (cardio, weights), hiking
            Fantasy and science fiction literature
            Computer & video games, pinball
            Training of "Chili" (black & tan Chihuahua)